Study Guide

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Final Examination Study Guide This study guide will prepare you for the Final Examination you will complete in the final week. It contains practice questions, which are related to each week’s objectives. In addition, refer to each week’s readings and your student guide as study references for the Final Examination. Week One: Individual Employee Characteristics Objective: Evaluate individual characteristics of employees. 1. Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time.
She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan’s attitude to the employees who did not sign out of the office? a. Jan does not like that some employees do not sign out of the office when they take lunch. b. Jan finds it impossible to keep track of who is actually in the office. c.
Jan becomes frustrated with those employees who do not sign out of the office. d. Jan notes which employees leave the office without signing out, and reports them to their supervisors. 2. Joseph was very excited about moving into his new office with a window, after 4 years of working in a cubicle. However, after moving in, he found that nothing had really changed. His level of work satisfaction remained the same. Which of the following explains what happened to Joseph? a. People tend to overestimate the pleasure they will receive from a future positive event. . People tend to overestimate the sadness they will feel when experiencing a future negative event. c. People experience both positive and negative emotions differently. d. People tend to do a good job of predicting how they are going to feel when something happens. 3. Marina loves to visit a new country every year. Her hobbies are visiting museums, painting, traveling, and learning new languages. Which dimension of the Big Five model best describes Marina, according to her hobbies? a. Agreeableness b. Conscientiousness c. Openness to experience d.
Emotional stability Objective: Analyze the impact of individual employee characteristics on organizational performance. 4. Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will LEAST help Carlos lift his spirits? a. Attending his Friday night soccer match b. Playing video games with his friends c. Going out to dinner with his friends d. Going to the party at his girlfriend’s house 5. Julie smiles and acts politely toward a customer at her checkout, even though she really deeply dislikes this customer.
What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing? a. Emotional exposure b. Felt emotions c. Emotional dissonance d. Emotional distance 6. Sharon is unhappy in her job for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, “I don’t know. ” She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect a. employee OCB b. customer satisfaction c. absenteeism d. turnover
Objective: Determine management methods based on individual employee characteristics. 7. During an annual review, Mitchel made the following assertion: “When I look at myself and my performance I see that what I have achieved is outstanding and has, not surprisingly, won me the admiration and envy of most of my colleagues. I notice that everyone keeps talking about me; they are all just waiting to find out what triumph I will pull off next! In short, I don’t just deserve a raise, but need one, since without me, let’s face it, the place would simply fall apart. Which of the following is probably the best descriptor of Mitchel’s personality? a. Type A b. External locus of control c. Narcissistic d. High Mach 8. Mrs. Jonas believes strongly that it is important that worker’s rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this, she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. Mrs.
Jonas comes to you for an explanation of why she is so uncomfortable. You might refer her to the theories of a. Hofstede b. Maslow c. Skinner d. Festinger Week Two: Motivation and Communication Objective: Determine strategies to motivate employees. 9. According to the job characteristics model, which of the following results in the maximum internal rewards for an individual? a. When they are given tangible rewards b. When they learn that they personally have performed well on a task that they care about c. When they initiate a program that enables them to work with a variety of like-minded colleagues d.
When their training is realized and their expectations are met 10. Aberdone Company has redesigned the jobs of the workers in accounts receivables. Instead of simply billing customers, they are now responsible for what used to be management tasks, such as for following up on nonpayment, determining when bills will be sent to a collection agency, and what accounts receivables can be written off as noncollectable. What term would best be used to describe how the company is enriching the job dimensions? a. Task combination b. Formation of natural work units c.
Establishing client relationships d. Vertical job expansion 11. A firm introduces job enrichment in order to motivate its employees. Evidence would suggest that which of the following is the most likely result of this change? a. reduced absenteeism and turnover costs b. lower fixed costs c. a drop in quality d. a decrease in productivity Objective: Create effective organizational communication. 12. Ana is trying to finish an account analysis for a client, but she is missing data. She e-mails Claire in database administration to launch a query and get back to her.
Claire quickly sends Ana the data that she needs. This is an example of ________ communication. a. motivation b. control c. information d. emotion 13. Steven does not understand why Margarita is not talking to him. He merely sent her an e-mail outlining what needs to be done to fix her project proposal. Which of the following e-mail limitations has Steven failed to understand? a. Misinterpreting messages b. Privacy concerns c. Communicating negative messages d. Company confidentiality 14. Jessica needs to describe her vision for an important ad campaign to three of the new team members.
What should Jessica do? a. Send an e-mail. b. Schedule a meeting. c. Write a memo. d. Publish a formal report. Week Three: Groups and Teams Objective: Determine strategies to develop effective groups and teams. 15. Jillian is project lead for a team that is writing, programming, testing, and performing quality assurance on a new Spanish language software program. Jillian is in Boston where the developing house is located. Her writers are in Spain. Her programmers are in India. Her testers are in Texas. And her quality assurance team is in Argentina.

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