New Communication Technologies in Business

Published: 2021-09-10 03:45:08
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Category: Business

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The popularity of new communication technologies worldwide •organization also begin to use this new communication technologies •the problem of new communication technologies brought into focus Purpose: This report will examine the advantages and disadvantages of new communication technologies in business and give some suggestions. Managed efficiently, new communication technologies may improve the communication between organizations, although there are some drawbacks. 2. Definition of new communication technologies:
New communication technology refers to a virtual tool, which sets up the connection between users.. •IM, •wikis •blogs •presence 3. Advantages of new communication technologies in business: 3. 1 For Company: Organizations may get improvement from the advantages of new communication technologies. • To begin with, more efficient work gives evidence of one advantages. • reduce the pressure on E-mail box, solve the problem “overloaded” (Raphael, 2004, P1). • New communication technologies may also improve productivity. • save administrator time, make decisions immediately (Raphael, 2004, P1). provide an approach to exchange ideas in whole organization for improvement (Martin, 2007, P58). 3. 2 For Employees: Employees may work in more comfortable environment. • The fact of reducing the difficulty in dealing with huge amounts of information cannot be neglected. • wikis help to get more information(Martin, 2007, P57) • quick and convenient in sending messages and documents (Wilkins, 2007, P27) • Moreover new technology, such as IM, enhances the friendship between staffs, namely, the cohesive force of organizations. with the application of “presence”, set up connection of partners quickly (Wilkins, 2007, P27) • an efficient way to organize the contact.
For Customers: New communication technologies may be a new method for customer services. • They can be a good way to advertise without disturbance. • make the new products well-known on blogs (Martin, 2007, P58) • Another aspect to be considered is that they improve the quality of customer services. inspire feedback (Martin, 2007, P57) 4. Disadvantages and Suggestions: There are some difficulties for organization to deal with new communication technologies. However, specific suggestions may hold true. 4. 1 Disadvantages of New Communication Technologies: • It is a pity that organizing all the content is a easy case. • inconvenient to review records–hard to separate, only available for users(Wilkins, 2007, P30) • On the other hand, unexpected attack is inevitable. • risk from viruses and spyware (Wilkins, 2007, P27) damage of reputation (Martin, 2007, P57) •What is more serious is that employees may misuse new communication technoloies as a result of wasting time. • 50% employees look for free public chat clients online (a survey cited by Wilkins, 2007, P27) 4. 2 Suggestions: • The establishment of regulations should be put in the first place. • IM policy—make employees aware of networks, decide which topics should not be mentioned (Wilkins, 2007, P30) • training needed (Martin, 2007, P56) use technologies which provides the safety and attack controls (Martin, 2007, P58) • Another equally important aspect is that organizations should pay more attention to the content. • archiving messages (Wilkins, 2007, P31) 5. Conclusion: • Summary of Thesis: New communication technologies may improve profits for organization as well as bring the possibility of regulations destruction. If new technology is used rationally, it will be a promising tool. • Future Recommendation: research limited, more research needed. Introduction:
The new communication technologies has shown explosive growth since the use of Internet has been prevalent worldwide. They are being applied into organizations, such as IM(instant messaging), wikis and blogs. Recently the problem of drawbacks of new communication technologies has been brought into focus. The purpose of this report is to examines the advantages and disadvantages of new communication technologies in business and give some suggestions. Managed efficiently, new communication technologies may improve the communication for organizations, although there are some shortcomings.
Definition: New communication technology refers to a virtual tool, which sets up the connection between users. It relies on the Internet. Any computer programme that is designed to establish contact for users can be considered as new communication technology. For example, IM, according to Raphael (2004, P. 1), is a tool to chat with users. Wiki is a website that users creat or edit information. Blog is an open journal where visitors can make comments (Martin 2007, P. 58). Another crucial application — “presence technology” is used to know users’ current status.

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